Singapore – (December 16, 2008) – The National Kidney Foundation (NKF) has selected Zap’s Business Analytics for Microsoft Dynamics CRM and NAV solutions to provide valuable operational insight.
The NKF has a mission to provide affordable dialysis, health screening and public education to the community. The board of this charitable organization faced a considerable challenge in finding a suite of modern business software to replace a console-based legacy Enterprise Resource Planning (ERP) system. The aim of the project was to streamline operations, remove duplicate processes and data, and ultimately improve staff productivity and patient care. Due to the specialist nature of the organization, a highly flexible, customizable solution was required.
NKF’s IT strategy is focused on using Microsoft technology for all applications to ensure interoperability and consistency. The organization chose a combination of Microsoft Dynamics CRM and Microsoft Dynamics NAV to manage its operational processes, covering more than 2,000 patients, 24 dialysis centers, and 600 employees.
NKF chose Zap’s Business Analytics for Microsoft Dynamics CRM and NAV solutions to provide these data analysis capabilities. “We chose Business Analytics because the solutions are based on Microsoft technology which integrates well with our architecture. Also the ability to deploy quickly and build data warehouses easily despite our heavy customizations was attractive. Ultimately we needed a solution that was agile and easy to use,” said IT Director Catherine Goh.
End users will have a unified, web-based analytics interface to view operational data. “Users don’t care whether data comes from NAV or CRM – they want a seamless analysis experience,” Catherine said. NKF is providing all department heads, the IT department, and selected power users with management dashboards that provide an overview relevant to that area. The solution will also be used to provide Key Performance Indicators and scorecards for performance management.
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